More on HP / Compaq Known MoBo Issue
Regarding the faulty Hewlett-Packard and Compaq Motherboards….
There was a comment on my previous post from Dave Farr: “Any Canadians wishing to join a class action suit in Canada (Vancouver) regarding defective video chipsets and motherbaords in the HP brand dv series (perhaps others as well) please contact me. davefarr1967@gmail.com”
I wrote to him to ask more about this, and he replied more at length. I present his email here as information about this motherboard malfunction.
Hi Dave,
Well, I own an HP dv9000cto which died in Brazil on me around June
after 2 years of service, the symptoms of the graphics chipset failure
began in April and I then started a service file with HP- this is an
American model and they strung things out long enough to be out of
every warranty and recall. HP then offered to ‘fix all issues’ for
$400cdn. I had researched the problems and wasn’t convinced that they
could fix the problem to last a reasonable length of time- I suppose
my expectation of a laptop lasting 5+ years is unrealistic. I used the
unit for work so that was a real problem as well.
When researching this I couldn’t believe the extent of the problem as
the name HP stood for quality (a lot of people, including myself
mistakenly thought), and I was bothered that Americans had their s**t
together and could go after HP for some kind of settlement. I then
decided ‘why not?’ and investigated a similar action here, it can be
done but it requires alot of work and I get the feeling that Canadians
are too busy to be bothered taking on a giant corporation… I found a
lawyer in Vancouver who is willing to take a shot at this with some
backup from down south. The biggest problem I have found is getting
the word out to HP-dv owners (especially in Ontario- why? because the
laws there favor cross country suites), any help on this issue would
be greatly appreciated. Bruce Lemer is the lawyers name and he made a
good point that these companies make and keep hundreds of dollars
profit on any owner that doesn’t squawk about the quality of the
product they sell to the public. I don’t know what issues Compaq has,
but I am sure HP has warehouses full of dead dv’s.
Thanks for the email…
Dave Farr”
November 24th, 2009 at 9:27 am
Don’t buy Hewlett Packard. My Pavillion DV6000 is less than 3 years old and I spent over £800. The motherboard has failed for the third time and Hewlett Packard want over £200 to fix it. Millions of consumers have the same problem wit the Pavillion DV6000. One long two short beeps and a blank screen. Hewlett Packard know very well that the fault is with their design and yet they are treating their customers with utter contempt. I hope Hewlett Packard go to the wall.
November 24th, 2009 at 9:31 am
I know others with the same problem with the DV6000. Hewlett Packard are completely irresponsible. You should not expect to pay so much for something which lasts less than 5 years. They will be the losers in the long run.
January 12th, 2010 at 4:34 pm
An update,
We’re grinding along- put a used MB in the HP and it works great(for how long??) then lawyer Bruce wanted it for evidence along with the dead MB. We are collecting emails and names of people who are interested in the suit- you can email Bruce directly, but as I understand things there is no risk to anyone who joins the suit, this risk will be borne by the lawyer co. Bruce Lemer…blemer@gkn.ca
April 23rd, 2010 at 5:04 pm
saw this blog last sep/09 while looking into my daughters dv6000 wireless failure, contacted HP but was 17 days out of extended warranty. Long story short after writing to president of HP canada around christmas and warning of intent to join class action laptop fixed with new moboard this week at no cost in 48 hours!!!
So if you havent written to Paul Tsaparis yet might be worth a try
September 3rd, 2010 at 1:14 pm
I purchased a HP dv6-1124ca on July 17, 2010. The motherboard went bad after a short time frame, and was replaced. The replacement motherboard went bad approximately two months ago. It is now sitting here un-useable. The store where it was repaired wants to charge over $400 for another board. HP tells me that the warranty has expired. Two bad boards in a little over a year is rediculous. Sign me up for that class action law suit.
Hp, I won’t purchase an HP computer again, and who ever else I can recommend not to…
Bill
September 3rd, 2010 at 2:14 pm
(brad Says:
April 23rd, 2010 at 5:04 pm
saw this blog last sep/09 while looking into my daughters dv6000 wireless failure, contacted HP but was 17 days out of extended warranty. Long story short after writing to president of HP canada around christmas and warning of intent to join class action laptop fixed with new moboard this week at no cost in 48 hours!!!
So if you havent written to Paul Tsaparis yet might be worth a try.)
“Brad – good information. I tried to find an email address for Paul Tsaparis, but not luck. Then found out that Peter Galanis has replaced him. Do you have an email address for Peter Galanis, or even for Paul Tsaparis. It would surely help, as I have an email written just waiting to be sent…
Bill
January 2nd, 2011 at 2:44 pm
Crap Laptop (i3-core hp laptops)
Does anyone have Peter Galanis email address. I think it maybe Peter.Galanis@hp.com. Am I correct, I am trying to find a HIGH RANKING employee to raise my complaints to!
March 24th, 2011 at 1:00 pm
the HP nx6110 laptop also has faulty mobo construction – the southbridge chip detaches from the mobo – this is caused by the fact it is a BGA mounted chip (using solder as “glue”) on a chassis that is not rigid and experiences inordinate flex – bad bad engineering – proximity of the chip to high heat sources softens the solder and the chassis flex pops the chip from the motherboard – this manifests in intermittent to permanent failure of the USB ports – it is easy to confirm that this is the source of failure simply by pressing firmly on the keyboard bezel just to the left and near the top of the touchpad to force the chip to make contact with the mobo so the USB ports function
the DV experiences exactly the same engineering problems but the chip affected unfortunately controls the video and not the USB which is more catastrophic – at least with the USB chip it is possible to see the failure with a “running” machine
the two common bad engineering problems are:
1. poorly mounted motherboards on non-rigid chassis with too much flex
2. using solder as “glue” (BGA mounted chips)
I suspect HP is well aware of the systemic hardware failure and the lucrative fault intolerant profits of premature failure, due to this bad engineering, throughout their product lines.
HP’s quality and reliability which has been exemplary from my experience’s in the decades from the late 70′s 80′s and 90′s is now no longer – in fact in the last half of first decade of the new millennium (the late 2000′s) now exemplifies the worst in the industry
The fact that HP is now even less concerned with even a modicum of any quality of engineering effort is the blatant instructions to press the PG DOWN key on the HP Mini 110-3018CA model netbook. There are NO cursor control keys on keyboard. The problem is seen by going to the BIOS and pressing the F1 for further help instructions on how to navigate and use the BIOS settings. Only the first screen can be seen with the instruction to press the PG DOWN key for more help!
This same missing key problem is found on an HP Compaq netbook (the model is a CPQ 410 or 300 something)
Amputating the cursor paging control keys with their modifiers CTRL SHIFT and ALT from the keyboard is a severely crippling engineering design flaw. It is extremely patronizing for HP to foist such shoddy poor products on an unsuspecting market. From hidden engineering flaws to patently obvious ones now. And what really galls is that it is so obvious HP does not even care about basic functionality irregardless of quality. Remember the floating point Pentium chip flaw?
Never in my wildest dreams would it ever occur to me that HP could degenerate to such a deplorable state. From the epitome of electronic engineering excellence exemplifying the esteemed eminence of its exalted position in industry for many decades to this in a few short years. This is what makes HP all the more despicable – it’s one thing to start off mediocre and then degenerate but to have been such a qualified industry leader and to stoop so low …
July 12th, 2011 at 10:22 pm
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