HP – Compaq Screws it’s Customers

I had an unusual coincidence this week.  Two different laptop owners within twelve hours of each other reported a similar set of symptoms, and could not start their laptops.  One customer has a Hewlett-Packard dv6000 laptop, and the other has a Compaq Presario v6000.

Both companies are one and the same, and the computer is basically the same.

Both have known issues with the motherboard.  Hewlett-Packard / Compaq seems to be completely ignoring the issue on their public forums, but knows about the issue.  They have ducked responsibility on all users who’s laptops happen to last longer than two years.

Here’s where Hewlett Packard Compaq tells you how to get your laptop fixed.

Here is just one of many forums  where users are completely frustrated by this problem in HP mother boards that doesn’t go away after HPs “fix” and others who are refused any help at all from HP Compaq simply because their computers lasted more than two years.  Here’s another discussion about the new HP-Paperweight®  And here’s another.   And another. 

Here’s about 56,000 web sites returned on a Google search for “Compaq Presario v6000 series of laptop computers won’t start.

Here’s about 293,000 web sites returned on a Google search for “Hewlett-Packard Pavilion dv6000 series of laptop computers won’t start”.

So I recommend highly that you purchase a computer made for you by your local computer store.  It’s the least expensive way to do it, and you’re likely to be able to get a more positive response when something goes wrong.

This feels a lot like an Hewlett Packard – Compaq rant than it did an informative column.  But you get what I’m getting at.  If a company doesn’t care that your $1200 laptop isn’t working after two years because of THEIR mistake, you should never, ever buy a computer from that company again.  I’ll never buy or recommend an HP or a Compaq computer to anyone.  I don’t know how they sleep at night.

4 Responses to “HP – Compaq Screws it’s Customers”

1. Dave Farr Says:
   September 18th, 2009 at 1:55 pm

   Any Canadians wishing to join a class action suit in Canada (Vancouver) regarding defective video chipsets and motherbaords in the HP brand dv series (perhaps others as well) please contact me. davefarr1967@gmail.com

2. More on HP / Compaq Known MoBo Issue | Kelowna Computer Blog Says:
   September 25th, 2009 at 7:15 pm

   [...] HP – Compaq Screws it’s Customers [...]

3. kids Says:
   January 12th, 2010 at 5:55 pm

   my laptop is lenovo, i buy it last year Sep, it’s still not appear any problem, i am lucky?

4. Cathie Says:
   June 7th, 2010 at 5:51 am

   I agree. Thanks for the great computer repair blog. Is there a recall now? There is one for Pavillions.

   Thanks again.

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